Company Identity
KM Jewelry Florida LLC (www.katerinamarmagioli.com)
Contact Info
Address: 5315 1st Ave S, St. Petersburg, FL 33707, USA
Phone: +1 (813) 532-3803
E-mail: katerina@katerinamarmagioli.com
Transactions – Availability
Purchases from our online store are made exclusively in US Dollar (USD). The prices of the products listed in our online shop do not include taxes. If any billing addresses should pay taxes, that will be reflected at the checkout page, before you place your order.
The prices of the products that have an indication of availability are bound at the time of the order in favor of the consumer. For products that are not available, no price commitment can be made.
All items available in our store are usually shipped within 3-21 working days from the day of their order. Otherwise, a store representative will contact you.
How to Order
You can order products from our e-shop in the following ways:
A) By telephone on +1 (813) 532-3803, you will be asked for information about the product you are interested in, as well as some personal information for the correct shipment of the products.
B) Through our online store. Based on the order details, our e-shop will contact you to confirm the order and to inform you about the shipping cost of the products and the delivery time.
Our e-shop is committed to complying with any relevant provisions regarding personal data. For any damage caused to the company by false information, the company can seek compensation based on the relevant provisions of the civil and criminal code.
Order cancellation
The customer reserves the right to cancel the order until the start of the shipping process (up to 24 hours from the placement of the order). To cancel or change the order you can call us on +1 (813) 532-3803 or via email at katerina@katerinamarmagioli.com.
If the shipping process has started, please read the section “Product Returns” below.
Payments
Our e-shop allows you to pay for your order in the following ways:
A) Payment by credit / debit card via Stripe:
Pay with any credit / debit card securely online via Stripe.
Shipping Methods and Expenses
We offer complimentary delivery with FEDEX on all orders. Delivery times range from 3–21 working days depending on whether the item is immediately available in stock. If you change your mind, we offer a 14-day return window from the date of delivery.
All shipping is free.
Product Receipt
Upon receipt of the products, please check the integrity of the products at the time you receive them and then sign the relevant receipt document. Your signature on the receipt form means that the product arrived at your place without damage.
In case of non-receipt of the product (and if a long time has passed since the placement of the order), please contact customer service at tel. +1 (813) 532-3803 or via email at katerina@katerinamarmagioli.com. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the email address you stated during your order.
Products Returns and Refunds
You have the right to return the products you bought free of charge, within 14 days from the date you receive them.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, in the same packaging as they were delivered to you, together with the retail receipt. In any other case returns will not be accepted.
In case you wish to return a product you bought, contact us at tel. +1 (813) 532-3803 or via email at katerina@katerinamarmagioli.com.
The purchase price will be refunded by Katerina Marmagioli within ten (10) working days after a satisfactory quality control of the reshipped parcel. Refunds will be done by wire transfer on the bank account or PayPal mentioned by the client for this purpose.
Complaints Policy
Katerina Marmagioli is available to support you at all times, before and after the delivery of our products, ready to solve any problems and answer your questions. Over the telephone +1 (813) 532-3803 or via email at katerina@katerinamarmagioli.com you can ask your questions or report any problem you may encounter regarding our services and products.
After Sales Service and Warranty
Katerina Marmagioli offers after sales repair services for all our products, at a price that will be agreed with the customer. For all after sales services and warranty please contact us at +1 (813) 532-3803 or via email at katerina@katerinamarmagioli.com.
Products
The company reserves the right to remove or change the characteristics of the products as well as the prices without notice. The company provides a realistic and detailed picture of jewels on the website. It could happen that a product is enlarged or reduced on the picture in order to allow the client to have a detailed view of the product. The client must be aware that each screen is calibrated in a different way so that image and colours can be slightly different from reality.
Accept Terms of Transaction
Placing an order in our e-shop, either by phone or through the order form, automatically means the acceptance of the above terms of transaction.